Round 5 · from the book, word for word
Your Website
The quote with a comma in it
Tariq runs a house-cleaning company with two vans and five cleaners. A web agency emailed to say his site was “turning customers away” and quoted $6,500 for a new one.
His first reflex was to sign. The site was five years old, and it looked it.
Instead, he opened his website builder’s visitor numbers: about 40 visits a week, most of them from his Google listing. He asked his last 10 new customers how they’d found him. Six said a neighbor, three said Google Maps, and one had seen the van.
Then he checked who held his web address. It was the freelancer who had built the site five years earlier, under her own email. He wrote her a friendly note asking her to move it into his account, and she did it that week.
He didn’t sign the quote. The web address was in his own account by Friday, with his own card paying the renewal. The $6,500 stayed where it was until he could say what a new site would change.
“Can you just handle the domain for me?”
“Please register the web address in [business name]’s name with my email as the owner, and add yourself as a user. I’ll pay the renewal.”
“We need a new website to get more customers.”
“Here’s where our customers come from today. What would a new site change for the people who already visit?”


